Terms & Conditions
This page contains information about your Rights, Obligations, Limitations and Exclusions, which may apply to you.
TLDR: These terms and conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”) and The OOF! Company Private Limited ("OOF! Coffee", “we”, “us”, or “our”) with respect to your purchases of our products ("Products") from oofcofee.com (the "Internet Purchase Page").
Applicability. These terms and conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”) and The OOF! Company Private Limited ("OOF! Coffee", “we”, “us”, or “our”) with respect to your purchases of products ("Products") from oofcofee.com (the "Internet Purchase Page") or any other website, catalog, marketplace or listing, either on the Internet or in print, radio, television or any other form of advertisement. These terms and conditions shall apply and not be altered without the express written permission from The OOF! Company Private Limited.
Sales from the Internet Purchase Page are limited to Customers who are at least 18 years of age.
Shipping. Company reserves the right to select alternative carriers for shipments. Shipping charges are invoiced according to costs related to NinjaVan/SingPost. All liability for loss passes to the customer once it is dispatched, however we will honour replacements for damaged shipments if the nature of damage is due to our mishandling. Claims of non-delivery to SG addresses will be honoured if no proof of delivery is offered by NinjaVan or SingPost, otherwise products shall be deemed delivered. International shipments (not offered at the moment) are not guaranteed and not refundable, regardless of package tracking information status, since many international deliveries are not scanned or held by customs. It is the purchaser's responsibility to ensure the package can be delivered to their destination before placing the order.
Payment terms. We have partnered up with HitPay Payment Solutions Pte Ltd (certified by Singapore Fintech Association and carrying on business under an exemption granted by the Monetary Authority of Singapore) to offer our customers the option to purchase via PayNow. Credit card is the default form of payment that will be accepted for Product orders on the Internet Purchase Page or you can choose PayPal. We accept the following methods of payment: VISA, MasterCard, or AMEX. All orders received are subject to acceptance by The OOF! Company Private Limited in our sole discretion. All processed orders are subject to availability. The OOF! Company Private Limited is not liable for delay in product shipment. Orders submitted to us are secure through 256 bit Secure Socket Layer encryption (SSL) for security.
Time In Transit Damage Claims. Ownership of each product belongs to you, the Customer, once package is picked-up from our distribution facility by any shipping company. Any damage or loss which occurs during transit will be covered by us unless damage or loss occurs when the package is shipped by special carrier selected by the Customer. Our standard shipping company is NinjaVan for Coffee Gift Boxes and SingPost for Standalone Coffee Packs.
Returns. Unfortunately, we do not accept returns for the sale of perishable-in-nature items, ALL COFFEE SALES ARE FINAL. Defective merchandise will be exchanged for same or similar product. Refunds are not given for any claims.
Limitation of Damages & Liability. The OOF! Company Private Limited and/or OOF! Coffee is in no way liable to any customer for any special, incidental, consequential or punitive damages, or for any claim by any third party. Customer agrees that for any liability related to the purchase of any Products, The OOF! Company Private Limited and/or OOF! Coffee is not liable for any amount of damages above the aggregate dollar amount paid by Customer for the purchases under this agreement.
Reservations & Exceptions. We reserve the right to adjust pricing on products without notice. In addition we reserve the right to modify terms, specifications and the like for products on the Internet Purchase Page or Website 'https://oofcoffee.com' at any time without notice. Any errors in product specifications, descriptions, and pricing are subject to correction by us. We also reserve the right to reject any order that is not consistent with these terms & conditions or our delivery & fulfilment guidelines.